Enhance Salesforce® With The Power Of Reviews

Seamlessly collect & manage customer feedback all in one place, with our fully-integrated Salesforce® solution.

AppExchange

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Key Features

Collect reviews in person from with Field Service Lightning.
Get immediate customer feedback with Live Chat review collection.
Directly request company & product reviews from contacts, accounts & assets.
Relate collected reviews & get a detailed insight into your performance.
Send automated emails & Chatter alerts to notify team members of significant feedback.
Create review cases & respond to reviews directly to get closer to your customers.
Extend your review capability in Apex using the Reviews.io API.

Advanced Automation

Salesforce® Administrators and Developers can enhance review capabilities using Process Builder, Platform Events and Lightning Components so you can tailor Reviews.io to suit your exact needs.

Automate Collection

With our fully-integrated solution, review requests can be triggered automatically and then matched to your contacts, accounts, assets and product catalogues. Collected reviews give a comprehensive insight into your performance across multiple aspects and can be accessed by teams across Sales, Service and Marketing to keep everyone in the loop.

Create Workflows

Reviews.io and Process Builder enable you to create workflows to ensure your customers are looked after from start to finish. With our advanced automation, you can set up Review Cases and send emails or Chatter alerts to team members when customers leave positive or negative reviews, facilitating the quick response and resolution of customer issues.

Customisable Invites

Stay on-brand with fully customisable & frictionless review requests.

Badges & Widgets

Increase review conversion by enabling customers to write reviews directly in the email.

Review Photos

Improve conversion and ultimately grow your business with customer photos.

In-store and SMS

Collect more reviews using SMS & our In-store app.

Reporting

Monitor your reputation with in-depth statistics & analysis.

Social Sharing

Get your customers talking & enhance your social reach.

Turn Reviews Into Insights Within Salesforce®

Friendly service, no long contracts & no risk

AppExchange

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